ZOOT

CUSTOMER CARE.

BECAUSE WE WANT YOUR EXPERIENCE TO BE EPIC.

At Zoot Stoneware, we are committed to providing our customers with the highest level of service and support. Our customer service policy outlines the steps we take to ensure that our customers are satisfied with their experience on our website and with our products.

  1. Availability 
    Our customer service team is available to assist you Monday through Friday from 9:00 am to 5:00 pm PST. We will respond to all customer inquiries within 24 hours during these hours.  YOU CAN REACHUS AT 604-615-5882.

  2. Contacting us 
    Customers can contact us via email at [email protected], or through our website’s contact form on the contact us page.

  3. Responsiveness
    We are committed to responding to customer inquiries in a timely and efficient manner. Our customer service team will respond to all inquiries within 24 hours of receipt during our availability hours.

  4. Product Information
    We strive to provide accurate and up-to-date information on our products. If you have any questions or concerns about a product, please contact our customer service team for assistance.

  5. Returns and Refunds
    If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund of the purchase price, minus shipping, handling, and other charges. Please contact our customer service team for instructions on how to return your purchase.

  6. Quality Assurance
    All of our products are manufactured to the highest standards of quality. If you receive a product that is defective or damaged, please contact our customer service team for assistance.

  7. Privacy Policy
    We take the privacy of our customers seriously. Please review our privacy policy for information on how we collect, use and protect your personal information.

  8. Feedback
    We value the feedback of our customers. If you have any suggestions or comments about how we can improve our customer service, please let us know.

By using our website, you agree to our customer service policy. If you have any questions or concerns about our policy, please contact our customer service team for assistance.

 

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YOU MUST BE 19 YEARS OF AGE TO VIEW THIS WEBSITE



SHIPPING + RETURNS POLICY

Domestic + International Shipping
  • All orders placed before Wednesday 5pm PST will ship Thursday. All orders placed after Wednesday at 5pm PST will ship Monday.
  • we currently offer free shipping on all orders over 98.00 in Canada + continental United States. Tracking information will be provided in a following email once the order has been placed.
  • US CUSTOMERS, YOUR SHIPMENT MAY REQUIRE CUSTOMS BROKERAGE AND DUTIES MAY BE LEVIED UPON ENTERING THE UNITED STATES. UPS CAN BROKER YOUR SHIPMENT AND CALCULATE DUTIES FOR YOUR CONVENIENCE, IF YOU CHOOSE.  PURCHASERS ARE RESPONSIBLE FOR ANY ADDITIONAL CHARGES APPLIED  BY US CUSTOMS AS WELL AS DUTIES AND BROKERAGE.
  • All products are shipped from British Columbia, Canada.
  • Shipping times vary. Please allow 3-10 business days for your items to arrive.
  • In the event that you do not receive your tracking information email, please contact us at [email protected] with your order number and contact information so we may look into your order further.
 Returns
  • Please email [email protected] In the event that you would like to return your products .
  • the customer is responsible for all return shipping fees and costs associated with the return.
  • an additional 15% restocking fee will be applied over and above the return shipping charges to cover original shipping charges
This SHIPPING + RETURN Policy is effective as of APRIL 22, 2023.

ARE YOU 19+?

by entering www.zootstoneware.com you must agree to our PRIVACY POLICY, TERMS AND CONDITIONS, AND COOKIE POLICY.
yes, i am
NO, I AM NOT

ZOOT STONEWARE INC.

TERMS AND CONDITIONS

WELCOME TO THE ZOOT STONEWARE WEBSITE (THE “SITE”). BY USING OUR SITE, YOU AGREE TO THESE TERMS AND CONDITIONS OF USE (THE “TERMS”). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE.

  1. YOU MUST BE 18+ TO VIEW ANY OF THE CONTENT OR MAKE ANY PURCHASES ON OUR WEBSITE. IF YOU HAVE AGREED TO THE TERMS OF OUR CONDITIONS THAN WE MUST ASSUME YOU ARE AT LEAST 18 AND YOU MAY PURCHASE PRODUCTS FROM US. 

  2. USE OF THE SITE THE SITE IS FOR YOUR PERSONAL, NON-COMMERCIAL USE. YOU MAY NOT USE THE SITE FOR ANY ILLEGAL OR UNAUTHORIZED PURPOSE. YOU MUST NOT, IN THE USE OF THE SITE, VIOLATE ANY LAWS IN YOUR JURISDICTION (INCLUDING BUT NOT LIMITED TO COPYRIGHT LAWS).

  3. PRODUCT INFORMATION WE MAKE EVERY EFFORT TO DISPLAY THE PRODUCTS AND THEIR COLORS AS ACCURATELY AS POSSIBLE. HOWEVER, THE COLORS YOU SEE WILL DEPEND ON YOUR MONITOR, AND WE CANNOT GUARANTEE THAT YOUR MONITOR’S DISPLAY OF ANY COLOR WILL BE ACCURATE.

  4. ORDERS ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY US, AND WE WILL CONFIRM SUCH ACCEPTANCE TO YOU BY SENDING YOU AN EMAIL THAT CONFIRMS THAT THE PRODUCT HAS BEEN SHIPPED. THE CONTRACT BETWEEN US WILL ONLY BE FORMED WHEN WE SEND YOU THE CONFIRMATION OF SHIPMENT.

  5. PAYMENT WE ACCEPT PAYMENTS VIA MAJOR CREDIT CARDS. YOUR CREDIT CARD WILL BE CHARGED AT THE TIME OF PURCHASE.

  6. SHIPPING WE WILL SHIP THE PRODUCTS TO THE ADDRESS YOU SPECIFY IN YOUR ORDER. WE RESERVE THE RIGHT TO SHIP PARTIAL ORDERS (AT NO ADDITIONAL COST TO YOU), AND THE PORTION OF ANY ORDER THAT IS PARTIALLY SHIPPED MAY BE CHARGED AT THE TIME OF SHIPMENT.

  7. RETURNS IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT WITHIN 30 DAYS OF RECEIPT FOR A FULL REFUND OF THE PURCHASE PRICE, MINUS SHIPPING, HANDLING, GIFT WRAP, AND OTHER CHARGES.

  8. DISCLAIMER OF LIABILITY THE SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT ZOOT STONEWARE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

  9. INDEMNIFICATION YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS ZOOT STONEWARE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SUPPLIERS (COLLECTIVELY THE “SERVICE PROVIDERS”) FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS AND CONDITIONS OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE SITE USING YOUR INTERNET ACCOUNT.

  10. CHANGES TO TERMS AND CONDITIONS ZOOT STONEWARE RESERVES THE RIGHT TO MAKE CHANGES TO THESE TERMS AND CONDITIONS OF USE AT ANY TIME WITHOUT PRIOR NOTICE. YOUR CONTINUED USE OF THE SITE FOLLOWING ANY CHANGES TO THESE TERMS AND CONDITIONS OF USE WILL MEAN YOU ACCEPT THOSE CHANGES.

BY USING OUR SITE, YOU AGREE TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE.

EFFECTIVE DATE

THIS TERMS AND CONDITIONS POLICY IS EFFECTIVE AS OF JANUARY 23, 2023.

PRIVACY POLICY

PRIVACY POLICY FOR ZOOT STONEWARE

AT ZOOT STONEWARE, WE ARE COMMITTED TO PROTECTING THE PRIVACY OF OUR CUSTOMERS. THIS PRIVACY POLICY OUTLINES THE INFORMATION WE COLLECT, HOW WE USE IT, AND THE RIGHTS AND CHOICES YOU HAVE WITH REGARD TO YOUR INFORMATION.

INFORMATION COLLECTION

WE COLLECT INFORMATION FROM YOU WHEN YOU PLACE AN ORDER ON OUR WEBSITE OR SIGN UP FOR OUR NEWSLETTER. THIS INFORMATION MAY INCLUDE YOUR NAME, ADDRESS, EMAIL ADDRESS, AND PHONE NUMBER. WE MAY ALSO COLLECT INFORMATION ABOUT YOUR PURCHASE HISTORY AND PREFERENCES.

USE OF INFORMATION

WE USE THE INFORMATION WE COLLECT TO FULFILL YOUR ORDERS, PROVIDE CUSTOMER SERVICE, AND IMPROVE OUR PRODUCTS AND SERVICES. WE MAY ALSO USE YOUR INFORMATION TO SEND YOU PROMOTIONAL EMAILS OR DIRECT MAIL ABOUT OUR PRODUCTS AND SERVICES. IF YOU PREFER NOT TO RECEIVE PROMOTIONAL EMAILS OR DIRECT MAIL, YOU CAN OPT-OUT AT ANY TIME BY CLICKING THE UNSUBSCRIBE LINK AT THE BOTTOM OF THE EMAIL OR BY CONTACTING US.

SECURITY OF INFORMATION

WE TAKE THE SECURITY OF YOUR INFORMATION SERIOUSLY AND USE REASONABLE MEASURES TO PROTECT IT FROM UNAUTHORIZED ACCESS, USE, OR DISCLOSURE. HOWEVER, NO SECURITY MEASURES CAN BE 100% EFFECTIVE, AND WE CANNOT GUARANTEE THE SECURITY OF YOUR INFORMATION.

LEGAL COMPLIANCE

WE MAY BE REQUIRED TO DISCLOSE YOUR INFORMATION IN RESPONSE TO A SUBPOENA, COURT ORDER, OR OTHER LEGAL REQUEST. WE WILL ONLY DISCLOSE THE INFORMATION THAT IS LEGALLY REQUIRED AND WILL MAKE EVERY EFFORT TO NOTIFY YOU IN ADVANCE OF ANY SUCH DISCLOSURE, UNLESS WE ARE PROHIBITED FROM DOING SO BY LAW.

INTERNATIONAL TRANSFER OF INFORMATION

IF YOU ARE LOCATED IN CANADA OR THE UNITED STATES, THE INFORMATION WE COLLECT FROM YOU MAY BE TRANSFERRED TO AND PROCESSED IN COUNTRIES OUTSIDE OF CANADA OR THE UNITED STATES, INCLUDING THE UNITED STATES. BY USING OUR WEBSITE, YOU CONSENT TO THIS TRANSFER AND PROCESSING OF YOUR INFORMATION.

CHANGES TO THIS PRIVACY POLICY

WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME. WE WILL NOTIFY YOU OF ANY CHANGES BY POSTING THE NEW PRIVACY POLICY ON OUR WEBSITE. YOU ARE ADVISED TO REVIEW THIS PRIVACY POLICY PERIODICALLY FOR ANY CHANGES.

CONTACT US

IF YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY POLICY OR OUR INFORMATION PRACTICES, PLEASE CONTACT US AT [email protected].

EFFECTIVE DATE

THIS PRIVACY POLICY IS EFFECTIVE AS OF JANUARY 23, 2023.

COOKIE POLICY

COOKIE POLICY FOR ZOOT STONEWARE

AT ZOOT STONEWARE, WE USE COOKIES AND SIMILAR TECHNOLOGIES TO IMPROVE YOUR BROWSING EXPERIENCE AND PROVIDE YOU WITH PERSONALIZED CONTENT AND ADS. THIS COOKIE POLICY EXPLAINS WHAT COOKIES ARE, HOW WE USE THEM, AND THE CHOICES YOU HAVE REGARDING THEIR USE.

WHAT ARE COOKIES?

COOKIES ARE SMALL TEXT FILES THAT ARE STORED ON YOUR DEVICE WHEN YOU VISIT A WEBSITE. THEY ARE WIDELY USED TO MAKE WEBSITES WORK, OR WORK MORE EFFICIENTLY, AS WELL AS TO PROVIDE INFORMATION TO THE WEBSITE OWNERS. THEY CAN BE USED TO REMEMBER YOUR PREFERENCES AND SETTINGS, TRACK YOUR BROWSING BEHAVIOR, AND SERVE YOU WITH PERSONALIZED CONTENT AND ADS.

HOW WE USE COOKIES

WE USE COOKIES FOR VARIOUS PURPOSES, INCLUDING:

  • TO REMEMBER YOUR PREFERENCES AND SETTINGS, SUCH AS YOUR LANGUAGE AND LOCATION.
  • TO TRACK YOUR BROWSING BEHAVIOR ON OUR WEBSITE AND ANALYZE HOW YOU USE OUR WEBSITE.
  • TO SERVE YOU WITH PERSONALIZED CONTENT AND ADS BASED ON YOUR BROWSING BEHAVIOR AND INTERESTS.
  • TO ENABLE CERTAIN FEATURES ON OUR WEBSITE, SUCH AS THE ABILITY TO ADD ITEMS TO YOUR CART AND PURCHASE THEM.

TYPES OF COOKIES

THERE ARE SEVERAL TYPES OF COOKIES, INCLUDING:

  • SESSION COOKIES: THESE COOKIES ARE TEMPORARY AND ARE DELETED WHEN YOU CLOSE YOUR BROWSER. THEY ARE USED TO REMEMBER YOUR PREFERENCES AND SETTINGS DURING YOUR CURRENT BROWSING SESSION.
  • PERSISTENT COOKIES: THESE COOKIES ARE STORED ON YOUR DEVICE FOR A LONGER PERIOD OF TIME AND ARE NOT DELETED WHEN YOU CLOSE YOUR BROWSER. THEY ARE USED TO REMEMBER YOUR PREFERENCES AND SETTINGS FOR YOUR NEXT VISIT TO THE WEBSITE.
  • FIRST-PARTY COOKIES: THESE COOKIES ARE SET BY THE WEBSITE YOU ARE VISITING.
  • THIRD-PARTY COOKIES: THESE COOKIES ARE SET BY A DOMAIN OTHER THAN THE ONE YOU ARE VISITING. THEY ARE OFTEN USED FOR TRACKING AND ADVERTISING PURPOSES.

YOUR CHOICES

YOU HAVE SEVERAL CHOICES REGARDING THE USE OF COOKIES ON OUR WEBSITE:

  • YOU CAN SET YOUR BROWSER TO ACCEPT ALL COOKIES, REJECT ALL COOKIES, OR NOTIFY YOU WHEN A COOKIE IS SET. EACH BROWSER IS DIFFERENT, SO CHECK THE “HELP” MENU OF YOUR BROWSER TO LEARN HOW TO CHANGE YOUR COOKIE PREFERENCES.
  • YOU CAN ALSO OPT-OUT OF PERSONALIZED ADS SERVED BY OUR ADVERTISING PARTNERS BY VISITING THE NETWORK ADVERTISING INITIATIVE’S OPT-OUT PAGE OR THE DIGITAL ADVERTISING ALLIANCE’S OPT-OUT PAGE.
  • YOU CAN ALSO DELETE COOKIES THAT ARE ALREADY ON YOUR DEVICE BY CLEARING YOUR BROWSER’S CACHE AND HISTORY.

LEGAL COMPLIANCE

WE COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING THE USE OF COOKIES, INCLUDING THE GENERAL DATA PROTECTION REGULATION (GDPR) IN THE EUROPEAN UNION, AND THE CANADIAN PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT (PIPEDA) AND THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) IN THE UNITED STATES.

CHANGES TO THIS COOKIE POLICY

WE MAY UPDATE THIS COOKIE POLICY FROM TIME TO TIME. WE WILL NOTIFY YOU OF ANY CHANGES BY POSTING THE NEW COOKIE POLICY ON OUR WEBSITE. YOU ARE ADVISED TO REVIEW THIS COOKIE POLICY PERIODICALLY FOR ANY CHANGES.

CONTACT US

IF YOU HAVE ANY QUESTIONS ABOUT THIS COOKIE POLICY OR OUR USE OF COOKIES, PLEASE CONTACT US AT [email protected].

EFFECTIVE DATE

THIS COOKIE POLICY IS EFFECTIVE AS OF JANUARY 23, 2023.